Justin Coulson
Emotional Intelligence
Why being smart isn’t enough for productivity, success and fulfilment at work
Emotions matter more than we realise. They impact motivation and productivity, creativity, decision-making, relationships and the performance appraisals we give. They even affect integrity and character. Yet emotions are often misunderstood, especially at work. When emotions surface with colleagues – and even clients – they are all-too-often ignored, or worse, shut down.
Research shows that raising our EQ – our emotional intelligence – can have an instant impact on relationships, behaviours, achievement, results and wellbeing, far beyond anything related to IQ. It can also transform staff engagement and productivity – an ongoing and draining issue for every manager.
THIS PRESENTATION SHARES
• The four key aspects of emotional intelligence, with plenty of time to practice the formula
• How to respond to bullies and uncooperative staff or clients with emotional intelligence in ways that actually shifts rigid thinking and personalities, and
• How to manage others without resorting to yelling, threats, and bribes.
Give your staff emotionally intelligent strategies for getting the best from themselves and those around them.